Shipping policy

SHIPPING & RETURNS

Questions about your order? Email us at hello@merakiboutique.ca -we’re happy to help!

WHERE WE SHIP

We currently ship within Canada and the United States only. All orders ship from our boutique in Victoria, BC, using carriers including UPS and Canada Post.

All shipments include tracking. You’ll receive your tracking information once your order is on its way.

PROCESSING & DELIVERY

Orders are generally shipped within two business days. Orders placed on weekends or statutory holidays are processed beginning the next business day.

Delivery estimates begin once your order has shipped and are not guaranteed. Carrier delays, customs processing, holidays, and weather may affect delivery times.

CANADIAN SHIPPING

We offer free shipping on Canadian orders of $150 or more. Orders under $150 ship for a flat rate of $20.

US SHIPPING

Shipping options and rates are shown at checkout.

Any import duties, taxes, brokerage fees, or customs processing charges are the customer’s responsibility and are not included in your purchase or shipping total unless expressly stated at checkout. These charges are not refundable by MERAKI.

If delivery is refused or import charges are unpaid, any refund will depend on the parcel being returned to us and will be reduced by applicable shipping and return-related costs.

DELIVERY ISSUES

Please ensure your shipping address is correct at checkout and arrange for your package to be received securely. Additional shipping costs resulting from an incorrect or incomplete address are the customer’s responsibility.

Except where required by applicable law, MERAKI is not responsible for packages lost, stolen, or damaged during shipping.

If your parcel is delayed, missing, or arrives damaged, please email hello@merakiboutique.ca with your order number. We’ll assist with a carrier investigation or claim, but cannot guarantee its outcome.

For damaged deliveries, please include photos of the item and packaging and keep all packaging for the carrier’s review.