TERMS & CONDITIONS
We offer free shipping within Canada on purchases of $150.00 or more. Purchases under $150 will have a flat rate of $10.00 added to their order. Packages are mailed out via Canada Post expedited shipping service.
Free shipping does not apply to sale items or promotional sales.
We offer free international shipping to the US and other countries on purchases of $150.00 or more. Purchases under $150 will have a flat rate of $16.00 added to their invoice.
All international purchases are shipped via Canada Post. Canada Post will pass the package on to your National Post in whichever country you are ordering from. Please be aware there may be processing fees, duties or taxes charged by your government which are the purchasers responsibility.
All items ship from our store in Victoria BC, Canada. Purchases are shipped within 48 hours of placing an order. If purchased on a weekend the order will go out on the following Monday.
All shipping and handling charges are non refundable.
Delivery times are only estimates. Delays often occur if the package is crossing a border, or delivery falls during a holiday. We do not assume any responsibility for delivery times.
EXCHANGES & RETURNS
If you would like to exchange or refund a purchase you must let us know within 48 hours of receiving the package via email at firstname.lastname@example.org. We will then send you full exchange or return instructions. We do not offer exchanges or returns on store sale items, lingerie, swimwear, or apothecary. Packages that are sent back to us COD will be denied.
The item being returned must NOT be worn, washed, or damaged and must have all the with all original tags and packaging.
We do not assume any shipping costs or duties on exchanges. Any additional shipping charges incurred when shipping out an exchange will be charged to your credit card and shipped according to your preferred shipping method.
RISK OF LOSS
All items purchased from MERAKI are made pursuant to a shipment contract.This means the risk of loss for all shipments is passed to the purchaser upon our delivery to the carrier, Canada Post. All packages come with up to $100 insurance and Canada Post always does their best to locate any lost shipments, this is a very rare occurrence.