TERMS & CONDITIONS
EXCHANGES & RETURNS
If you would like to exchange or refund a purchase you must let us know within 48 hours of receiving the package via email at merakibtq@gmail.com. We will then send you full exchange or return instructions. We do not offer exchanges or returns on store sale items, lingerie, swimwear, or apothecary. Packages that are sent back to us COD will be denied.
The item being returned must NOT be worn, washed, or damaged and must have all the with all original tags and packaging.
We do not assume any shipping costs or duties on exchanges. Any additional shipping charges incurred when shipping out an exchange will be charged to your credit card and shipped according to your preferred shipping method.
For all returns, please be aware that the shipping cost paid by Meraki will be deducted from your total refund amount. Example: If we ship your package and it costs us $15.00, that $15.00 will be deducted if you need to refund your purchase.
SHIPPING
CANADIAN SHIPPING
We offer free shipping within Canada on purchases of $150.00 or more. Packages are mailed out via Canada Post expedited shipping service with tracking provided.
We DO NOT take responsibility for any lost or stolen packages. We will do our best to help locate any lost packages but the risk is that of the shipper not MERAKI.
US SHIPPING
All purchases made from the US will have a flat rate of $18.00 added to their invoice.
All US orders will be shipped via Canada Post small packet air with tracking.
Please be aware there may be processing fees, duties or taxes charged by your government which are the purchasers responsibility. Any returns will also be the responsibility of the purchaser including duties, taxes. They are non refundable.
Delivery times are only estimates. Delays often occur if the package is crossing a border, or delivery falls during a holiday. We do not assume any responsibility for delivery times.
Any lost, misplaced or damaged from shipping are not the responsibility of Meraki.
Any returns will be shipped back to Meraki at the expense of the purchaser including any duties and taxes associated with shipping. Purchaser will be refunded total amount of purchase LESS original shipping fees.
INTERNATIONAL SHIPPING
International purchases outside of the US will have a flat rate of $26.00 added to their invoice.
All international purchases are shipped via Canada Post. Canada Post will pass the package on to your National Post in whichever country you are ordering from. Please be aware there may be processing fees, duties or taxes charged by your government which are the purchasers responsibility.
All items ship from our store in Victoria BC, Canada. Purchases are shipped within 48 hours of placing an order. If purchased on a weekend the order will go out on the following Monday.
All shipping and handling charges are non refundable.
Delivery times are only estimates. Delays often occur if the package is crossing a border, or delivery falls during a holiday. We do not assume any responsibility for delivery times.
Any lost, misplaced or damaged from shipping are not the responsibility of Meraki.
Any returns will be shipped back to Meraki at the expense of the purchaser including any duties and taxes associated with shipping. Purchaser will be refunded total amount of purchase LESS original shipping fees.
RISK OF LOSS
All items purchased from MERAKI are made pursuant to a shipment contract.This means the risk of loss for all shipments is passed to the purchaser upon our delivery to the carrier, Canada Post. All packages come with up to $100 insurance and Canada Post always does their best to locate any lost shipments. Lost shipments are a very rare occurrence.